Returns, Refunds, and Exchanges

Thank you for purchasing from Atelier Alain. If the items you received are unsuitable, we are happy to offer return and exchange services. Please read our return and exchange policy carefully:

Return Address

Email: contact@atelieralain.com 

(Please do not return your items without getting return confirmation via email from contact@atelieralain.com)

Return and Exchange Policy

• You can request a return or exchange within 14 days of receiving your item.
• Items must be unused and in their original packaging.
• All return and exchange requests require proof of purchase (e.g., order number).

Return and Exchange Process

1. Contact Customer Service: Reach out to our customer service team at contact@atelieralain.com, indicating whether you want a return or exchange, and providing proof of purchase and photos of the item.
2. Obtain Return Authorization: Our customer service team will respond within 1-2 business days with return authorization and the return address.
3. Return the Item:

• Send the item, including all accessories and original packaging, back to us, ensuring it is well-protected during shipping.
• To expedite processing, include a return slip in the package with your order number, surname, first name, and reason for return.
• Return shipping costs are the responsibility of the customer, unless the item is defective.

4. Inspection and Processing: We will inspect the returned item within 5 business days of receipt and process your return or exchange request. If the return meets our criteria, we will exchange the item or issue a refund.

Refund Policy

Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. The refund time will depend on the payment method. Please see below for details:

• If you paid by credit or debit card, the refund will be sent to the card-issuing bank within 7 business days of receipt of the returned item or cancellation request. Please contact your card-issuing bank with any additional questions.
• If you paid by PayPal, refunds will be sent to your PayPal account within 3 business days.

Late or Missing Refunds

• If you haven’t received a refund yet, first check your bank account again.
• Then contact your credit card company, it may take some time before your refund is officially posted.
• Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at contact@atelieralain.com

Exchange Process

If you need a different size or color, please specify this in your request, and we will process the exchange based on stock availability.

Quick Method

If you need the new item quickly, follow these steps after contacting us via email:

• Order the desired size or color directly from our website. Your order will be processed and shipped immediately.
• Return the original item to us.
• Upon receiving your return, we will refund the original item. This method typically saves 10-14 business days compared to the standard exchange process.

Standard Method
If you prefer a traditional method:

• First, send the item you wish to exchange to us.
• The exchange item will be shipped once the original item passes inspection, with a processing time of approximately 3-5 business days.

Important Notes

• Any damage or wear caused by improper use is not covered by our return and exchange policy.
• Any items that are worn, altered, or marked after receipt will not qualify for a refund.
• Missing original packaging, tags, or gifts will disqualify the item from refund eligibility.
• Custom items are not eligible for return or exchange unless they are defective.
• Orders exceeding $200 are not eligible for return. This measure is in place to prevent potential abuse.

If you have any questions or need further assistance, please contact our customer service team. Thank you for your support and trust in Atelier Alain.